What to check first
- Confirm the opener has power
- Try the wall control as well as the remote
- Replace remote batteries
- Check for sensor obstruction or obvious misalignment
- Confirm the emergency-release trolley is engaged
When the motor runs but the door does not move
A running motor with little or no door movement can point to a disengaged trolley, drive-system fault, stripped internal component, broken spring, or another mechanical problem.
Repair or replace the opener?
The best choice depends on the failure, opener condition, compatibility with the door, and whether the existing unit still meets the property's needs.
Related opener help
Need garage door service?Call (720) 698-9749 to describe the problem and check availability.
Frequently asked questions
Why does my opener click but not move the door?
Possible causes include an opener fault, disengaged trolley, broken spring, or another mechanical problem.
Why will the door close only when I hold the wall button?
That can be associated with safety-sensor alignment, obstruction, wiring, or sensor faults.